KonMari Method: A New Year’s Resolution

Photo credit: Darwin Vegher, Unsplash Have you been following Netflix’s latest hit, Tidying Up With Marie Kondo? Kondo’s method of organizing is known as the KonMari method. It consists of gathering together all of one’s belongings, one category at a time, and then keeping only those things that “spark joy.” While many people have been […]

Read More

Creativity starts here

Creativity is not something exclusive to artists types. Business builders across any discipline can benefit from harnessing the power of creativity. After all, without creativity and commercialization of good ideas, most companies would not grow or be relevant. One of the things I learned, earlier this year, at the Disney Customer Experience Summit is, “creative processes must not […]

Read More

A call to action on rural entrepreneurship

This is not a myth. This is a call to action. Only 1 in 10 new businesses will likely start in a rural community. While not lacking in entrepreneurial energy or potential, rural start-ups are lacking in proportion to their more urban counterparts. To foster business builders in less populated areas, rural communities need targeted […]


Don’t fear automation: 3 ways business builders can embrace it

In 2017, I gave a talk on the power of technology to dislocate 80 million jobs from workplace automation and how pharmacists could be displaced by vending machines and how self-driving vehicles could transform transportation, distribution and logistics. I ended my talk with three core engagement principles – committing to long-term creative destruction strategies, leveraging culture building […]

Read More

Authenticity sells: How to craft an intentional customer experience

There is a reason the average net promoter score in the United States is 10. High quality, world-class customer experiences are an exception, not the rule. So, what makes for remarkable customer experiences? An emotional connection and interactions to/with the brand; Something memorable, “sticky”, different, or a wow (unexpected); and An underlying feeling of acknowledged value […]

Read More